November 10, 2017 for 3 nights for 2 adults.

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The Reserve at Paradisus Palma Real in Punta Cana, Dominican Republic

The Reserve at Paradisus Palma Real is a quiet, spacious resort-within-a-resort for families who want a memorable vacation for all of their members. Adults enjoy all the privileges at the neighboring Paradisus Palma Real, including cuisine prepared by Michelin-starred Martîn Berasategui and DJs that heat up the beach ’til late into the night. Children, however, get their own set of luxuries: climbing walls, arts and crafts, pizza-making workshops, treasure hunts, and experiences custom-designed by a family concierge.

Sleep in, if possible. More likely, your little ones will wake you at dawn, excited to explore the mile-long shore. Take them swimming in the ocean, where the water is as calm as a lake. Spot tropical reef fish and make up crazy names for them. Back on shore, tour the eco garden, where tomatoes, okra and bananas grow, and learn about helping the environment. While the kids join a volleyball game, order a mango-colada and soak up the sun in a beachside hammock.

Location of The Reserve at Paradisus Palma Real

The Reserve at Paradisus Palma Real
Playa de Bávaro
Punta Cana, Dominican Republic

Nearest Airport: PUJ

Amenities for The Reserve at Paradisus Palma Real

  • General Information
  • 190 Suites
  • Connecting/Adjoining Rooms
  • Dining
  • 3 Restaurants
  • 24-Hour Room Service
  • 3 Bars
  • Snack Bar
  • Beach Wait Service
  • Pool Wait Service
  • On-Site Amenities
  • Beauty Salon
  • On-Site Car Rental
  • Concierge
  • Spa on Property
  • Laundry Service
  • Casino
  • Fitness Center
  • Private Beach
  • Currency Exchange Service
  • Live Entertainment
  • Boutiques
  • Gazebo
  • Golf Course
  • Tennis Courts
  • 3 Pools
  • Private Whirlpools
  • Golf Academy
  • Complimentary WiFi
  • In-Room Amenities
  • Private Patios or Balconies
  • Turndown Service
  • Air Conditioning
  • Ceiling Fans
  • DVD Players
  • In-Room Safes
  • Mini Bar
  • Flat-Screen Televisions
  • Espresso Machine
  • Activities
  • Cultural Classes
  • Excursions
  • Tennis
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Yoga
  • Beach Volleyball
  • Table Tennis
  • Horseback Riding
  • Golf
  • Dance Lessons
  • Aqua Fitness
  • Family
  • Children's Programs
  • Cribs
  • Babysitting
  • Kids Pool
  • Children's Amenities
  • Teen Activities
  • Interests
  • All Inclusive
  • Beach
  • Family
  • Golf

Reviews for The Reserve at Paradisus Palma Real

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TripAdvisor Traveler Review Rating Reviewed 2 days ago

We decided to do our 10 yr wedding vow renewal at The Reserve @ The Palma Real primarily based on the fact that they have a kids zone and really good reviews on Tripadvisor. I just wanted a simple budget friendly vow renewal ceremony and what we received was more than what I imagined or could have expected. From check in, we were greeted by Christopher who was very friendly who was able to do a complimentary room upgrade for us. Everyone was friendly and helpful. A big shout out to ELVIS HIDALGO and JULIANY who made our stay even more special, from giving us warm smiles and always making sure that all our requests and needs during our stay is taken care of, from confirming reservations to setting up a beautiful room and bath for the wedding couple, and bringing us a surprise cake (the best dominican cake I we have ever tasted and we're from NYC) since we forgot to ask for the leftovers from our vow renewal since we all had such a blast. Everything went smoothly, was perfect, and beautiful! Our wedding coordinator NOELIA JIMENEZ took care of everything and was such a pleasure to work with. I literally did not have to do anything since she took care of everything. The whole staff at the Reserve really made such an impression on us and we are so happy we chose to stay At the Reserve @ the Palma Real.* * ** * * On a side note... We actually liked the Reserve better because everything seemed really close to each other, the front desk, the pools, gabi club, and our room versus the Palma Real where 2 of our guests stayed and their rooms were pretty far from the main lobby. There were only a few minor things that we noticed that could've been better such as the shower door wouldn't stay shut when you close it and our room didn't have a bar guard. Other than that the room was beautiful and spacious. As for the restaurants, the highlight was Passion restaurant. It is a must! As for the other restaurants, Blue Agave was closed for renovations so couldn't really comment on that although I heard it was really good. We were a bit disappointed with Fuego, it was hot and the food was surprisingly not that good. Aqua was pretty good though in comparison and so was Gabi club for breakfast and lunch although Naos had a bigger selection. The beach had nice smooth clean sand however there was seaweed by the water so we spent most of our time at the kiddie pool and the other pool at the Reserve. Another thing is is that it would be nice if there was a lifeguard on duty in the pools. * * * All in all we stayed at the Reserve for 5 days and wish we could've extended it - Will definitely come back again!

marah a - New York City, New York

TripAdvisor Traveler Review Rating Reviewed 3 days ago

I actually reread some of the positive Trip Advisor reviews of this resort while we were staying there because I couldn't imagine that we were at the same resort. While there are some nice aspects of this resort, they certainly do not outweigh the negatives here and we would highly recommend that you consider looking elsewhere if you are looking for a truly great family vacation. Our family of four spent one week here. To put things into perspective, our favorite family resort, by far, has been Beaches Turks and Caicos. If you have stayed there and are considering this resort, please keep looking. It's like the opposite end of the spectrum in terms of service, activities, food, pools, beach, etc. This resort is simply mediocre and boring at best and at times, downright terrible. Room: The 2 bedroom swim up suite is very large, nicely decorated, and the access to the pool right off the patio a very nice feature. (This was the most positive thing about the entire resort.) The location of the Reserve in comparison to the beach, however, is awful. You don't drive into the Reserve and think, "wow, we're on a beach vacation." You can't even see, even in the distance, even the hint of the ocean or the open sky where you imagine the beach would be. It's just simply a resort with some palm trees a short drive or long walk to the beach. There's just no wow factor to its location. We were told that we'd never want to leave the Reserve, despite its location far from the beach, because the service was so fantastic and so much better than at the main resort. I can barely write that without laughing because if you keep reading, you'll see what we thought of the service. Family Concierge: Biggest waste of money (we had to pay extra because our room type, despite being the most expensive room at the Reserve, does not come with a family concierge). It was $1900 for the week for this. Yes, $1900. We've had the butler service at Beaches and all I can say is that this is far from it. We didn't ask for much, but when we did, nothing was handled properly. For example, we asked for help making dinner reservations. Every dinner reservation was made at the wrong time and the wrong night. We asked for help getting to the infirmary because my son had strep throat. We were told that the infirmary isn't good and we'd be better off calling our doctor in the US and getting a prescription over the phone. We asked for rubbing alcohol for a medical purpose and were told that there wasn't any available anywhere (a quick conversation with the lifeguard and the people at the kids club proved otherwise). We were told that beach chairs would be set up each morning. Never happened. We were told that he'd meet us before our excursion with beach towels (we had to leave before they were publicly available) and he never showed up. We asked for help arranging for parasailing with the company at the hotel. Our family concierge quoted $4000 for 4 people (2 adults and 2 kids). (YES, $4000 for 10 minutes of parasailing!!!!). My husband went and spoke directly with the onsite parasailing company and we paid $150 for all 4 of us. Yes, the family concierge checked all the boxes of bringing the coconut drink on day 2 and the sand toys on day 3, and whatever else was on their master checklist (which wasn't much) but when we needed help with simple things - he was absolutely no help and was more of an annoyance. On some days we didn't see him until 5:00 at which point he'd say, "oh, where have you been all day?" On. Our. Patio. Kids Club: The staff at the kids club were great. Kind, caring, and went out of there way to be friendly. Our kids didn't use the kids club often, but when they did, they found it to be a nice place. It's not giant and there aren't tons of activities, but the staff were very nice. In fact, nicer than anyone else we encountered at the entire resort. Food: The food at the Reserve is just not good. Even judging by all inclusive standards. The Gabi Club (buffet restaurant) has very limited selections (it's located in one small room off the seating area). The drinks and service are equally lacking in quality. We ate there for breakfast because it was the only convenient option and dinner was simply awful. Don't bother calling room service for breakfast in the morning. They don't answer and when they do, they bring all the wrong food. When you try to call back to get it fixed, that takes another hour. We gave up after 2 tries and our family concierge could do nothing to help us with that either. Aqua and Mizu both just had food that was low quality and not very good. Olio was fine, and the best of the three, but again, nothing to write home about. Hydro Grill was fine for lunch. Sadly, the best restaurant BY FAR was the buffet restaurant at the main resort. It had the largest selection of food and, most importantly, the highest quality. We don't generally like buffets, but it was the best that the entire resort had to offer. Activities: There were pretty much no activities at the Reserve. There is a calendar of events and most of those events never take place. There is no music of any kind by the pool, the beautiful water fountain that's supposed to be on in the middle of the pool only goes on roughly twice a day for about 15 minutes, and there is simply nothing to do but sit around at the Reserve. While I don't mind sitting around, at least some music would be nice. An activity or two ... nothing. If you go to the main pool, half of that pool is not particularly family friendly. The half of the big pool near the buffet restaurant is nice and family friendly, but there are no seats (none, not that they're taken, there just aren't any chairs) by that half of the pool. While there are shows in the evenings, they just aren't great. The theater is run down and the performances just blah. The casino is laughable. It's one room and it's always empty. Again, the whole place is just boring. And we were there during a busy week in the summer... Beach: All those reviews about the seaweed? Spot on. It's really disgusting. The ocean water is not even close to being that clear blue water you think of when you think about the Caribbean. It's more like cloudy grayish brown like the Atlantic Ocean in the northeast US. And it's filled with seaweed. And the beach isn't even nice to walk along in the morning. We don't sit around at the beach all day anyway, but even for us it was a complete disappointment. Spa: The spa was nice, convenient that it's at the Reserve, and the staff there was very good. Service: We don't have a single name of anyone to thank for outstanding service. We have some names of people who are terrible, but we'll leave well enough alone. That's really sad. We generally enjoy speaking with staff members, getting to know the bartenders, etc. This place had no opportunity for that for us because what we found was that unless you had a 5 dollar bill with you every time someone did something for you, they couldn't be bothered to even smile. Because it's an all inclusive resort where you spend most of your time in a bathing suit, having a stack of 5 dollar bills with you at all times is not possible. If there were receipts to sign, we would have gladly given tips on our account. But there is no way we're carrying lots of cash around the resort while sitting by the pool with two kids. We prefer to provide larger tips at the end of our vacation to anyone and everyone who we've gotten to know during the week. Sadly, but for tipping our family concierge (even though he did absolutely nothing) we did not provide tips to anyone at the end of the week. The days we were at our room and had access to cash and tipped for every drink they brought over to us, those days we got much better service. So, word to the wise, bring a giant bag filled with cash to give to everyone who helps you at the time they help you or you will get zero service. This was simply not the way it was a Beaches or Club Med. At those all inclusives, service is a given and then appropriately rewarded at the end of the week rather than the minute by minute expectation of cash by the staff. That left us with a really bad feeling about the resort. Overall: There are lots of resorts that boast about being a luxury family resort. This is not one of them where that boasting holds true. There are lots of other great places to stay in the world and based on our experience, we would never return and would never recommend this resort to anyone. Life is too short to waste precious family time and money in a mediocre resort that thinks it's luxurious.

RRZF - Bethesda, MD

TripAdvisor Traveler Review Rating Reviewed 3 days ago

We spent 8 days at Paradisus Punta Cana in early October 2017. We found the staff friendly and helpful. When I asked them "Como estas?" they always replied "Excellente!" We were part of a large group that spent a day off the resort on a beach on Saona Island. Arne the kids zone manager, along with some of the kids zone staff, traveled to Saona Island with our group to play with the kids on the beach there. Our daughters had a great time with them! They really went above and beyond. Overall a good trip, we had a great time.

Jeff E - Chilliwack, Canada

TripAdvisor Traveler Review Rating Reviewed 3 days ago

This was literally as the title says, the best worst vacation ever. The purpose of this review is to more highlight and compliment the staff that went above and beyond during our stay with bits and pieces of highlights from the resort itself, although we did not have much time there. Here goes.... We were originally booked at The Reserve at Paradisus Punta Cana. We got in on Friday evening and Saturday evening is when the "fun" started. On Saturday evening our room was robbed - passports and other material goods were stolen. This type of thing does not, nor should not happen at your property, this is why we chose to stay with our family here. On Sunday morning, we were introduced to Estheffanni Campos and Dominique Meyer who assured us that they would be with us each step of the way to ensure we get taken care of. I wasn't sure what type of service to expect as this was the first time I've ever gone through such an ordeal on what has been many all-inclusive vacations. Needless to say they were amazing - helping us through everything, every step of the way on Sunday including taking us down to the police station to file a police report as well as arranging to have us moved from the The Reserve at Paradisus Punta Cana, to Paradisus Palma Real. This resort, was much bigger and also newer you could tell. There, we were introduced to Family Concierge Manager Juan Pena and our Family Concierge Jose Lugeo. They were informed about our ordeal and took it upon themselves to ensure that the rest of our vacation would go on without a hitch. There was a glimmer of hope - our passports were found, not material goods. The resort without hesitation and to our satisfaction provided us with compensation. But, then we were followed by that with an unfortunate event with my daughter. Through a bite, she contracted a bacterial infection. We ended up having to spend two days in Hospiten Bavaro - so needless to say our weeklong vacation wasn't what we were expecting. While in the hospital, Jose, Juan and Estheffanni were all consistently in touch with us to ensure we were doing ok. Jose and Juan were able to organize transport to/from the hotel and hospital to get clothes/food etc. to take back. You can tell, they had genuine care in our family - that support help us get through our ordeal. We got back to Palma Real on Wednesday night where after 5 days of not really having a vacation, we had two left to soak it up. Juan and Jose arranged a private poolside dinner for us on Thursday night - the ambiance and the food was incredible. They were doing their best to ensure that we left this vacation with great memories. Jose made sure the kids were consistently happy with surprises in the room - they even brought a "get well" present for my daughter. Overall, while we went through the worst (robbery, days in the hospital), I can't compliment Estheffanni, Dominique from Paradisus Punta Cana and Jose and Juan from Paradisus Palma Real enough for their help and support throughout our ordeal while down there. I also can’t forget about Hotel Manager Adriane Romero who made sure to check in on us when we got back as well and ensured we were in good spirits for the rest of our vacation. Their care was genuine and we've created friendships out of hardships. We'll actually be going back to Palma Real for a re-do of our family vacation and hope for better results this time around - can't wait. Hotel highlights Kids Zone/Pool - We have two kids and they both enjoyed the Kids Zone. It was right beside the pool and the staff there takes a genuine interest in the kids. They have everything from a baby/toddler room (with a closed door) to area's for older kids with foosball table, table tennis and they do activities with them as well. The kids pool is where we spent most of our time here and it was never too busy or crowded. It's right beside the Kids Zone Beach - The beach was a bit of walk for us as we were located at the front of the resort. There are a couple trolleys that run back and forth.We did not spend much time there, but the days we were there, it was a bit windy and there was more seaweed in the water than we had hoped. If you prefer pools, restaurants, I'd recommend getting a spot closer to the front of the resort. Hydro Grill - The food here is great during the day. They have a delicious menu with unique items you cannot get anywhere else on the resort - highly recommend! It's by the pool - you can either sit at a table or get take out to go back by the pool

Roberto S - Brampton, Ontario, Canada

TripAdvisor Traveler Review Rating Reviewed 1 week ago

My family and I stayed at the Paradisus Palma Real and have to say that the service we received at the Gabi Club restaurant was outstanding. Lisandro behind the grill always grilled our food perfectly and the waiters Edwin and Alex always went out of their way to accommodate ourselves and 2 children. The people with the kids club and the club itself was also very good.

bryan h - Nakusp, Canada

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